Refund Policy

Last Updated: January 2025

1. Overview

This Refund Policy outlines the terms and conditions under which Solanium may issue refunds for services, products, or transactions conducted through our platform. Due to the nature of blockchain technology and cryptocurrency transactions, refunds are subject to specific limitations and conditions outlined in this policy.

By using our services, you acknowledge and accept the terms of this Refund Policy. Please read this policy carefully before making any purchases or engaging in transactions on our platform.

2. General Refund Principles

Solanium operates on blockchain technology, which inherently involves irreversible transactions. As such, our refund policy is structured around the following principles:

  • Blockchain transactions are final and cannot be reversed once confirmed
  • Refunds are evaluated on a case-by-case basis
  • Technical issues or platform errors may qualify for refunds
  • User error or change of mind typically does not qualify for refunds
  • All refund requests must be submitted within specified timeframes
  • Refunds are subject to verification and approval by our team

3. Cryptocurrency Transactions

3.1 Non-Refundable Transactions

The following types of cryptocurrency transactions are generally non-refundable:

  • Token purchases on our launchpad after allocation has been confirmed
  • Trading activities on decentralized exchanges accessed through our platform
  • Staking deposits once they have been confirmed on the blockchain
  • Gas fees and network transaction costs
  • Liquidity pool contributions
  • Governance token purchases
  • NFT purchases and minting fees

3.2 Potentially Refundable Situations

Refunds may be considered in the following circumstances:

  • Platform technical errors that prevent transaction completion
  • Smart contract failures attributable to our platform
  • Duplicate transactions caused by platform malfunction
  • Unauthorized transactions (subject to verification)
  • Service interruptions that prevent access to purchased services

4. Subscription and Membership Services

4.1 Premium Memberships

For subscription-based services and premium memberships:

  • Refunds may be requested within 14 days of purchase if services have not been accessed
  • Partial refunds may be considered for service interruptions exceeding 48 hours
  • Annual subscriptions may be eligible for pro-rated refunds within 30 days if services are substantially different from what was advertised
  • No refunds will be issued for partially used subscription periods

4.2 Cancellation Policy

You may cancel your subscription at any time. Upon cancellation:

  • Access continues until the end of the current billing period
  • No refunds are provided for the remaining subscription period
  • Automatic renewal is disabled
  • You retain access to historical data and transactions

5. Educational Products and Content

For educational courses, webinars, and digital content:

  • Refunds may be requested within 7 days of purchase if less than 25% of content has been accessed
  • No refunds after content has been downloaded or significantly accessed
  • Technical issues preventing access to purchased content may qualify for refunds or replacements
  • Live event tickets are non-refundable once the event has commenced

6. Token Sale Participation

6.1 Launchpad Sales

Participation in token sales through our launchpad is subject to specific terms:

  • Contributions are final once the sale period begins
  • Refunds may be issued if the project fails to launch or is cancelled
  • Token distribution delays do not constitute grounds for refunds
  • Participants accept price volatility risk upon token distribution

6.2 Failed Sales

If a token sale fails to meet minimum requirements:

  • Contributions will be automatically returned to participants
  • Returns are processed within 14 business days
  • Gas fees incurred during contribution are non-refundable

7. Staking and Yield Farming

For staking and yield farming services:

  • Staked amounts can be unstaked according to lock-up terms
  • Early unstaking penalties, if applicable, are non-refundable
  • Rewards are distributed according to protocol rules and are non-refundable
  • Platform fees charged for staking services are non-refundable
  • Loss of rewards due to user error is not eligible for compensation

8. Refund Request Process

8.1 How to Request a Refund

To request a refund, follow these steps:

  1. Contact our support team at info@solanium-blogs.com within the applicable timeframe
  2. Provide your transaction details, including transaction hash and wallet address
  3. Explain the reason for your refund request with supporting evidence
  4. Wait for our team to review your request (typically 5-10 business days)
  5. Receive notification of approval or denial with explanation

8.2 Required Information

Refund requests must include:

  • Full name and contact information
  • Transaction ID or hash
  • Wallet address used for transaction
  • Date and amount of transaction
  • Detailed explanation of refund reason
  • Screenshots or evidence supporting your claim

9. Refund Processing

9.1 Approval and Timeline

Once a refund is approved:

  • Processing begins within 5 business days
  • Cryptocurrency refunds are sent to the original wallet address
  • Fiat refunds are returned via the original payment method
  • Refund completion may take 10-15 business days depending on blockchain network congestion
  • You will receive confirmation once the refund is processed

9.2 Partial Refunds

Partial refunds may be issued when:

  • Services were partially delivered or accessed
  • Platform fees or processing costs must be deducted
  • Pro-rated refunds are calculated for subscription services

10. Exceptions and Special Circumstances

Refunds will not be issued in the following circumstances:

  • Loss of private keys or wallet access
  • Sending funds to incorrect addresses
  • Market volatility or price changes after purchase
  • User misunderstanding of product features or risks
  • Failure to read terms and conditions
  • Regulatory changes affecting service availability
  • Network congestion causing transaction delays
  • Third-party service provider issues beyond our control

11. Dispute Resolution

If you disagree with our refund decision:

  • You may appeal the decision by providing additional information
  • Appeals are reviewed by senior management within 10 business days
  • Our decision on appeals is final
  • You may pursue alternative dispute resolution as outlined in our Terms & Conditions

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: info@solanium-blogs.com
  • Phone: +441389885358
  • Address: 2 Ben Avenue Evansbury, DY5 3EH, United Kingdom
  • Registration Number: 64412323
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

14. Important Notice

This Refund Policy should be read in conjunction with our Terms & Conditions and Privacy Policy. In case of any conflict between this policy and other policies, the most restrictive terms shall apply. Nothing in this policy affects your statutory rights as a consumer under applicable law.